Terms of service
HERZ – Terms of Service
1. Overview
This website is operated by HERZ. Throughout the site, the terms “we”, “us”, and “our” refer to HERZ.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website.
If you do not agree to all the terms and conditions, you may not access the website or use any services.
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2. Online Store Terms
By using this site, you confirm that:
• you are at least the age of majority in your country,
• you will not use our products for any unlawful or unauthorized purpose,
• you will not violate any laws in your jurisdiction by using this website.
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3. Product Information
HERZ operates with a print-on-demand model.
Products are produced individually when an order is placed.
This means:
• slight variations may occur between items
• colors and print appearance may differ slightly depending on screen calibration
• shipping times vary depending on the production partner and destination country
We do our best to display the products as accurately as possible, but we cannot guarantee perfect color accuracy.
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4. Pricing & Billing
All prices are subject to change without notice.
We reserve the right to modify or discontinue any product at any time.
By submitting your payment, you confirm that:
• the information you provide is accurate
• you are authorized to use the payment method
• you will pay all charges incurred by your order
If fraud or unauthorized use is suspected, we reserve the right to cancel your order.
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5. Order Processing & Shipping
Because our items are custom-made, order processing begins quickly.
Production and delivery times vary depending on the production partner.
We are not responsible for:
• incorrect or incomplete shipping addresses provided by the customer
• shipping delays caused by customs, carriers, or unforeseen events
• lost packages due to incorrect addresses
More details can be found in our Shipping Policy.
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6. Returns, Refunds & Replacements
Due to the print-on-demand nature of our products, we do not accept returns or exchanges for size issues or change of mind.
We only replace items that are:
• defective
• damaged
• misprinted
• incorrect due to a production error
If you believe your item is faulty, please contact us within 7 days of receiving it at:
📩 request.herzofficial@gmail.com
More details can be found in our Return & Refund Policy.
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7. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated.
The content is provided for general information only and may change at any time.
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8. Prohibited Uses
You are prohibited from using the site or its content:
• for unlawful purposes
• to violate any international or local regulations
• to infringe upon our intellectual property
• to harm, defame, or discriminate
• to upload malicious code or harm the security of the website
• to collect personal information about others
Violation of these terms will result in termination of access.
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9. Third-Party Tools & Services
We may use third-party services (Shopify, Printify, shipping carriers, etc.) to process and deliver orders.
These services have their own Terms, and we are not responsible for their actions or errors.
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10. Intellectual Property
All designs, photos, graphics, videos, brand elements, and content on this site are the exclusive property of HERZ and may not be used without permission.
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11. Limitation of Liability
HERZ is not liable for any indirect, incidental, or consequential damages related to the use of our website or products.
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12. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
It is your responsibility to check this page periodically for changes.
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13. Contact Information
For any questions regarding these Terms, contact us at:
📩 request.herzofficial@gmail.com
