Shipping policy

All HERZ products are made-to-order through our trusted production partners.

Because of this, processing times may vary depending on the item and region of production.

Average processing time:

2–5 business days (this excludes weekends and holidays).

Please note that production may take longer during peak seasons or due to unforeseen delays from our suppliers.

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Shipping times depend on the destination country and carrier.

Once your order has been produced and shipped, you will receive a confirmation email with tracking details (when available).

Estimated shipping times:

These are estimates only. We cannot guarantee exact delivery dates, as shipping times depend on external carriers and customs.

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International orders may be subject to customs fees, import taxes, or handling fees depending on your country’s regulations.

HERZ is not responsible for:

These fees are the customer’s responsibility.

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The customer is responsible for providing the correct shipping address at checkout.

HERZ is not responsible for orders lost due to:

If a package is returned to the sender due to an incorrect address, a reshipment fee may apply.

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If your order is significantly delayed, lost by the carrier, or arrives damaged, please contact us at:

📩 request.herzofficial@gmail.com

We will investigate with our production partner.

If the issue is confirmed to be a carrier or production error, a replacement will be sent at no additional cost.

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Some destinations offer full tracking, others may offer partial tracking depending on the carrier.

If you do not receive tracking information after your order ships, please contact us.

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Because our items are produced individually, orders containing multiple products may arrive in separate packages.

You will not be charged extra for split shipments.

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For any questions related to shipping, contact our support team: